Born for the City – Qreate Series

Do your products comply with regulations?

Yes, we aim to do everything 100% legal

Which payment method does QREATE accept?

You can pay using a credit card or debit card, Google Pay, Klarna, Sofort, WeChat, or PayPal.

Can I Ride a QREATE E-bike With a Passenger?

Cavet is designed for one rider only, while the Cavet Air model can accommodate one passenger alongside the rider.

Should I completely drain the battery before charging?

No. On many batteries this is preferred, however our batteries are all high-tech batteries and have built-in mechanisms that protect the battery from overcharging.

How can I clean my QREATE bike?

Clean your QREATE bike just the way you would clean a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your QREATE bike.

How long does it take to recharge the battery?

Charging the battery from empty to full typically takes 6-9 hours.

Modifications of QREATE E-bikes

While our riders are free to modify their e-bike and make it their own, certain modifications could be dangerous and could void the warranty. Non-bicycle components such as tires and after-market motors, put much more stress on the mechanical and electrical components than they were designed for. Please keep in mind that any modifications to the electrical system of our e-bikes, such as after-market batteries, motors, throttles, controllers, and headlights will void the warranty as they can affect the performance and the behavior of the bike.

How can I assembly my bike?

The bike is 95% assembled, please follow the assembly instructions included with the bike. You can also find all instructions and videos on our website. However, we generally recommend having your e-bike assembled at a nearby QREATE authorized dealer or a professional bike shop.

Does Cavet Air have a dedicated after-sales repair center?

We have established connections with local after-sales service centers. Customers can go there for repairs if the problem is within the warranty period.

Where can you ship to?

Our website offers shipping to the following countries: Germany, Austria, Belgium, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Finland, and Sweden. For further details, please refer to the shipping information.

If I Order an QREATE E-Bike Now, When Will It Arrive?

In-Stock Ebikes: up to 5 business days for processing. For more details, please refer to the shipping information.

Can I track the logistics of the goods?

Yes will provide tracking number after goods are shipped

Where Can I Buy an QREATE E-bike?

QREATE e-bikes can be purchased directly through our website.

You can also purchase your QREATE e-bike from an authorized distributor near you!

Can I make address/order modifications?

We are unable to modify or change an order once it has been placed. If you need to make any adjustments, you may cancel your order (as long as it falls within our Cancellation Policy) and then place a new order with the correct information.

What do I do if part of my order is missing?

If you are missing an item from your delivery, we encourage you to contact us as soon as possible. To help us assist you more effectively, please provide your order number and any other relevant information when contact us.

What should I do regarding an unauthorized transaction?

If you notice any unfamiliar or unauthorized QREATE charges on your account, it is crucial to take immediate action. Please contact our customer support team as well as your financial institution right away

What are the characteristics of your moped model?

Our products are designed in the United States, with our own patented frames, lights, etc. We can configure some personalized peripheral products to extend customer stickiness and dealer profits. In addition, the products use high-specification configuration and painting to ensure that the quality and appearance are very attractive.

How Should I Store My QREATE E-Bike?

Suggested Storage Conditions

All of our e-bikes are weather resistant to minimal weather conditions. We generally advise against exposure to extreme weather conditions that may cause extra strain on the battery/motor and protect all other electrical components. We recommend storing indoors, safely away from the elements when the bike is not in use.

Storing the Lithium Battery Do not store the bike for more than 24 hours with an empty battery. This prevents a deep discharge which may permanently affect the battery's performance. Charge the battery and use the bike at least once every 90 days.

If the charger has been exposed to improper storage conditions, i.e. water submersion, safely store and dispose of your charger immediately through a proper hazardous e-waste facility. Do not attempt to use the battery.

Where Can I Test Ride an QREATE?

You may test-ride our e-bikes at any of our dealers. We recommended calling ahead to see which models are available for demos at each Dealer location; we cannot guarantee that our Dealers will have the available inventory.

Do I Need a License and/or Registration For My QREATE?

You do not need to register your e-bike, nor obtain a special permit, or have a license to ride your QREATE e-bike.

Our e-bikes are EPAC certified; QREATE electric bicycles purchased and sold for use in Europe have been tested, certified, and are conforming to security requirements of EPAC (Electric Power Assisted Cycle) according to EN 15194.

We strongly recommend you to always stay up-to-date with the laws and regulations in your country.

Is the Battery Removable?

Yes, the battery is removable on all current models

QREATE City Air

QREATE City Pro

Front Rack for Cavet Air

Blue-Tinted Anti-Glare Mirror

Folding Lock

Charger

Key

Display

QREATE City Air

QREATE City Pro

Front Rack for Cavet Air

Blue-Tinted Anti-Glare Mirror

Folding Lock

Charger

Key

Display

Sales Service

Policy

User Service

Born for the City – Qreate Series

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